Denver Health MyChart

Manage your care from anywhere with MyChart.

Denver Health MyChart – part of the nationally recognized Epic electronic records system – is a secure online service that provides direct, anytime access to your or your family’s health information, and allows simple health care management from any smartphone or computer. MyChart is offered at no cost to Denver Health patients.

MyChart is home to options you use regularly, such as Prescription Refill, Appointment Center, and Online Bill Pay. The new system allows us to provide the best possible care to our patients.

MyChart Features

Manage Appointments

  • Request, schedule or cancel an appointment online
  • Receive a reminder email three days before your appointment
  • View details of your past and upcoming appointments
  • To make an appointment by phone please call (303)-436-4949

Communicate with Your Care Team

  • Communicate easily and securely with your health care providers to get answers to your medical questions

Pay Your Bill and Request a Prescription Refill

  • Pay your bill, set up a payment plan or update your health coverage
  • Pay as a guest – pay your patient bill online even if you do not have a MyChart account set up
  • Refill or renew prescriptions, ask questions and get information on specific medications

View Your Personal Medical Information

  • Review your medications, immunizations, and medical history
  • Receive lab test and imaging results online as soon as they are available – no waiting for a phone call or letter
  • Review instructions provided by your doctor

Access Your Family’s Medical Records

Using MyChart

In order to use MyChart, you will need to have the activation code found on your enrollment letter, bill or the last page of your visit summary. If you do not have an activation code, you can request one online and set up an account using your medical record number. If you do not know your medical record number, the help desk number will be operational as of April 9. You do not need an email address to use MyChart.

Denver Health MyChart Homepage 2017If you have a MyChart account with another health care organization, that account is separate and different from your MyChart account with Denver Health. Only information related to Denver Health visits will appear in your Denver Health MyChart account.

Sign Up for MyChart

There are two ways that you can sign up for MyChart:

1. Sign up at Denver Health

Staff can help you sign up for an account during your visit to Denver Health or a Denver Health clinic. You can also request instructions while at Denver Health. These instructions can be mailed or emailed to you.

2. Sign up online:

  1. Visit Denver Health MyChart
  2. Click on the orange “Sign Up Now” button on the right side of the page. You will need your activation code, which can be found on your enrollment letter, bill or the last page of your visit summary. (If you do not have an activation code OR your code no longer works, click on “Request Online.”)
  3. Follow the instructions to create an account.

Use MyChart on Your Smartphone

Access MyChart using your phone's web browser or by installing the MyChart App. In order to use the MyChart app, you will first need to sign up on a computer or through your phone’s web browser. You will then be able to create your username and password to log in on your smartphone or tablet using the MyChart app. To download the app:

  1. Search for the MyChart application in the Apple or Android app store.
  2. When the results appear, select the MyChart Epic systems app.
  3. Click install. Once the app is downloaded, select Denver Health MyChart.
  4. Log in with your username and password to access your chart.

Push Notifications – you can now receive reminders and alerts directly on your Apple or Android device.

Push notifications mychart app

Use MyChart on Your Computer

To access your account online, visit Denver Health MyChart and go to the sign in area found at the top right of the page.

MyChart Frequently Asked Questions

Who can use MyChart?

MyChart is free online portal available to all patients treated at a Denver Health location and family or guardians who are granted proxy access.

What is proxy access?

Access to a child’s or adult’s MyChart account can be granted to individuals who have authority to view that individual’s medical information. A proxy consent form must be completed in order to request proxy access.

Please note:

  • Under the age of 12: Parents/guardians will have full access to all aspects of the child’s MyChart account, including appointments, medications, test results and more.
  • Ages 12-18: If the parents/guardians previously had access to the minor’s account, they will be defaulted to demographics updates only of their minor’s account. This will occur on the minor’s birthday. The parent/guardian will have the option to receive full access at the child’s consent. This consent will need to be renewed each year on the day of or after the minor’s birthday. This minor will have full access to their own records through MyChart.
  • 18 years or older: Adults will need to request access to another adult’s record. There are various forms of access that will be defined in the request.

Forms to request or restrict access:

How do I sign up for MyChart?

There are two ways that you can sign up for MyChart:

1. Sign up at Denver Health

Staff can help you sign up for an account during your visit to Denver Health or a Denver Health clinic.

2. Sign up online:

  1. Visit https://mychart.denverhealth.org
  2. Click on the MyChart logo on the right side of the page.
  3. Click on “sign up now.” You will need your activation code, which can be found on your enrollment letter, bill or the last page of your visit summary.
  4. Follow the instructions to create an account.
  5. If you do not have an activation code OR your code no longer works, click on “request online.”

Do I need an email address to sign up for MyChart?

You do not need an email address to sign up for MyChart.

If you want to receive email notifications via MyChart, you will need to provide an email address and turn those notifications on.

Can I use MyChart on my phone?

Yes! Access MyChart using your phone's web browser or by installing the free MyChart App, available for both Android and Apple mobile devices.

In order to use the MyChart app, you will first need to sign up on a computer or through your phone’s web browser. You will then be able to create your username and password to log in on your smart phone or tablet using the MyChart app. To download the app:

  1. Search for the MyChart application in the Apple or Android app store.
  2. When the results appear, select the MyChart Epic system app.
  3. Click install. Once the app is downloaded, select Denver Health MyChart.
  4. Log in with your username and password to access your chart.

Is the MyChart app secure?

Yes, Security is a crucial component to the MyChart iPhone and Android apps, which uses the same bank-level security that is used for other sensitive data transferred via the Internet.

Do I need an activation code to sign up?

Yes. You must receive a Denver Health provided activation code, found in your enrollment letter, bill or on the last page of your visit summary, before you can successfully enroll in MyChart. If you do not have an activation code or your code no longer works, click on the orange “Sign Up Now” button and then click “Request Online.”

If I use MyChart to message my doctor, when can I expect a reply?

You can expect a reply from your health care provider within two business days.

Who should I contact for assistance with MyChart?

By Phone: Call our MyChart Customers Service Center, Monday – Friday, 8 a.m. – 10 p.m. at (303) 602-4380.

By Email: MyChart@dhha.org

Online: Visit https://mychart.denverhealth.org

What if I forgot my password?

You can reset your password online or the MyChart Customer Service Center can help you reset you password.

Phone: (303) 602-4380
Email: MyChart@dhha.org