How to Send a Message to Your Doctor Using MyChart

February 11, 2020

Denver Health patient using MyChart

We recently asked some of the team members at Denver Health's nine family health centers to give us a list of the most common reasons patients call the clinic. At the top of that list is wanting to speak with their doctor or provider about a health issue or ask follow-up questions from a recent visit.

In most cases, there is a much simpler and more convenient way to get in touch with your provider – anytime, anywhere. MyChart, a virtual patient portal, makes it easy to manage your health care journey at Denver Health, including giving you direct access to your provider, by sending them a message through the free mobile app. Here's how to do it.

Sign Up For MyChart

  • There are three ways that you can sign up for MyChart:
    • Online
    • Call 303-602-4380
    • At a Denver Health facility by asking a staff member to help you sign up
  • To sign up, use your activation code, which can be found on your enrollment letter, bill or the last page of your visit summary (If you do not have an activation code or your code no longer works, go to mychart.denverhealth.org/mychart/ and click on “Request Online”)
  • Once you are signed up for MyChart, you can download the free app for your mobile device. You can then send and receive messages from your doctor – on the go or from the comfort of your own home

 

Send a Message to Your Doctor or Provider

  • Open the MyChart app and select "Messages" to send a message to your doctor or provider
  • Choose "Medical Advice" to ask your doctor or provider a question or "Customer Service" for questions about billing or your patient experience
    MyChart messages screen
    Select "messages" while using MyChart.
  • You can expect a response within two business days for both medical and customer service questions and you can reply with additional questions if needed
  • Important: If you are experiencing a medical emergency, do not use MyChart, call 911 immediately. For any urgent questions or medical advice, please call the Denver Health NurseLine at 303-739-1211

 

Questions?

If you have questions about using MyChart, call our MyChart Customer Service Center, 8 a.m. – 10 p.m., Monday – Friday, at 303-602-4380 or email MyChart@dhha.org.

Categories: Denver Health, Categories: Hospital Medicine, Categories: Primary Care